Today's Backup and Disaster Recovery Business Market and What Can MSPs Do to Improve their Cloud Service Offerings

Data Analytics and Big Data have become the latest buzzwords in the IT industry. As more businesses are realizing the significance of online presence and learning the fundamentals of e-commerce, the need for cloud backup and disaster recovery solutions are also increasing.
Managed Service Providers (MSPs) are leading the SMB market as businesses are looking for strategic and reliable partners, who can provide robust cloud backup and data protection solutions. Since downtimes have proven to cause significant losses, MSPs are expected to lend a helping hand by keeping this problem at bay. For instance, in an event of an outage — whether caused by natural disasters or human errors, MSPs are able to provide rapid database recoveries, allowing the affected companies to get back on track quickly.

Backup and Disaster Recovery Solutions Market and Domain Advancements

According to Markets and Markets research, the Disaster Recovery as a Service (DRaaS) market will grow from USD $1.7 Billion in 2016 to USD $11.2 Billion by 2021*. This growth trend is expected to continue in the years beyond 2021. A similar study by TechNavio predicts that the global backup as a service market to grow at a CAGR of around 27% in the period from 2016 to 2020.**
MSPs have been adding modern cloud backup and protection solutions to their offerings which have proven to be quite promising to businesses in all industries. Yet, at the same time, some MSPs continue to struggle to create a demand for their BDR business. Here are a few ways they can succeed in that endeavor:

    • Justifying the Need and Creating Awareness: Many companies are not still aware of what IT disasters are, and how disasters can impact their businesses. As an MSP, it is your responsibility to educate them on the matter and show them how little things like data breaches, network failures, etc. can make the entire business collapse.
    • Focusing on Downtime: You must show how downtime can directly contribute to a financial loss and damage the reputation of a business. A good example to use here is the Delta Airlines data center downtime incident that caused chaos in US Airports in 2016. The Delta systems were down for a mere 6 hours, but the damage it caused was substantial. There were more than 2,000 delayed flights – about one-third of the airline’s entire schedule, and they needed to cancel hundreds of flights, leaving thousands of passengers stranded for hours.
    • Showing the Value of BDR Solution: Show them how cloud computing solutions can offer speedy backup recovery (Granular Recovery Technology, Sever Mirroring, etc.), protection against ransomware (which has become the number one threat to the organizations globally nowadays), 24/7 network surveillance for immediate intrusion detection, etc.

    Improving Cloud Service Offerings

    If you are an MSP and are interested to increase your cloud offerings, it might be fitting to start from such services as Cloud app migration & management, consultancy, and private cloud services. In addition, you can also offer Identity Management as a separate service.
    Identity management is becoming a natural requirement for organizations that want to improve employee management and get a better control on company resources access. However, companies often lack the expertise. This is where you come in as an MSP. You can incorporate related services, such as device management, user management, password management in your existing cloud services. There is a huge demand for these services, and you can certainly benefit from venturing into these value added services.


    Disaster recovery infrastructure needs considerable upfront investments. Additional investments are also needed for hardware and networks keep up after the initial investments. Many SMEs shy away from implementing disaster recovery solutions in their systems, on premises, due to these associated high costs, which is one of the primary growth drivers for this market. Therefore, companies instead opt for the annual subscription model of BaaS.

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The Role of Granular Recovery Technology in a Data-Driven World

According to the North Eastern University study, about 2.5 Exabytes* of data is produced every single day across the globe. That is a huge number, and is equivalent to 250,000 libraries of Congress, or 90 years of HD video. An IDC study** also predicts that universal data “will be doubling in size every two years, and by 2020 the digital universe will reach 44 zettabytes, or 44 trillion gigabytes”. Thus, to say that data is important today is a massive understatement.
Since businesses have become more and more data-driven, and lots of data is being generated on a daily basis, cloud backup and recovery services’ bandwidth have steadily increased. If you are a cloud service provider and want to stand out from other MSPs, then you must stay up-to-date with the emerging data backup and management technologies, one of which is Granular Recovery Technology (GRT).
Let’s say one of your clients lost the contact information of all their customers due to an employee’s mistake or a corrupt database. The files have been simply deleted from the database. How do you imagine they would feel if you tell them that they can recover the same files in a matter of a few minutes? But, how is this possible? Traditional recovery methods have shown that recovering databases is a no mean feat, and can take forever to complete. Well, this is where GRT comes in.

What is GRT?

GRT allows you to restore individual portions of a backed up file, rather than recovering the full database. GRT can help you isolate a particular file from hundreds of thousands of files. So, if a customer has deleted their entire email inbox, but only need the sales-related emails back, then you don’t have to restore the entire inbox. You can just enter the relevant keywords in the GRT program, apply a few filters, and voila! You’ll have the required emails in no time!

Why Should MSPs Care?

When IT Managers have to decide whether they want to partner with an MSP or not, they consider a variety of factors. For an MSP, the better its services are, the better its odds of getting the partnership. For instance, if you can incorporate GRT in your portfolio and explain the same to the managers, you could arouse their interest. GRT is powerful as it is, and if you could show your potential and existing clients with a few examples how it could save a good deal of time and resources, there is no reason why they wouldn’t want to join hands with you.
While full database restoration is always an option, what if a business is facing serious downtime only because of the significant time it takes for database restoration? With GRT, you can restore only the essential files that are required at the moment so that the business can resume operation right away. Meanwhile, you can work on restoring the rest of the database modules that carry a lower significance.


Even though GRT is essentially optional and not a mandatory service, it will come in handy when an accidental data deletion happens or an employee maliciously deletes databases. Rather than restoring the entire database, a portion of the databases can be recovered with ease. In today’s competitive cloud backup and storage markets, MSPs must plan ahead and ensure that they are able to provide the most up-to-date services to their clients.
Data Deposit Box provides the best cloud backup services, including granular recovery technology.

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A few hours of network outage is enough to leave your company shaking. We live in a hyper-connected world after all, where time is everything, and where a large number of the commercial activities are done online. Whether we are talking about sales, customer support, delivery of services, or even keeping your in-house business records up to date, you will need a reliable IT system to keep everything under control. Unfortunately, no matter how good your measures are, IT infrastructure could go down anytime, unpredictably.

IT Systems Downtime Directly Translates to Substantial Losses

According to an IHS study*, outages cost enterprises a whopping $700 billion a year. The participating companies reported at least five downtime events every month, with an average total downtime of 27 hours a month. This is a big number, with big losses. While typical mid-size companies reported an average loss of $1 million a year, the large enterprises seem to take an even harder blow, with losses of $60 million.
Downtime, irrespective of scale or duration, can impact a business negatively for it hits the business at the core, by bringing everything to a halt. The sales come to a stop, productivity of the employees is impacted negatively, and there are also potential risks of data breaches, and online backup failures during recovery.

Common Downtime Causes

Study after study has shown that causes of downtime seem to be similar in all companies. The Ponemon Institute and Emerson Network Power partnered to find the major causes behind IT downtime, and identified the four major causes:

Hardware Failure

Well, you can’t really blame anyone for this, but it holds a 33% occurrence probability. Companies invest in very expensive top-class storage systems, servers, routers etc. so as to make their infrastructure resilient. Although investing in top line equipment helps in making the system robust, it could fail at anytime.

UPS Battery Failure

When the power is out, Uninterrupted Power Supply (UPS) is the only backup support in most businesses. However, when even that fails then it can bring the business to its knees. Unfortunately, it was the cited reason for about 55% of the outages.

Weather Conditions

Bad weather — hurricane, floods, earthquakes, and more — can also damage your hardware and is accounted for about 30% of downtime.

Employee Mistakes

Surprisingly, employees themselves account for about 48% of the total outages. In most cases, the mistakes are petty to say the least. For instance, it just takes one malicious program download to infect the entire system. Accidental deletion of databases is also another common reason behind the outages.

How to Develop a Good Business Continuity Plan?

Remember that downtime affects everyone. No one is immune to it. It is just a matter of “when” the downtime takes place, not “if”. The first thing that you must do is to start using a cloud backup service, such as provided by the leading company like, Data Deposit Box. If your data is backed up and protected, you can get your system up and running within minutes after a disaster.
Another important aspect of your business continuity plan should be network monitoring. With a modern network monitoring software, you can detect vulnerabilities in your IT infrastructure before it leads to major problems. It can also help detect data breaches or degrading health of an IT equipment.
* —

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The Challenges of Selling Managed IT Services

Although Managed Services Providers (MSPs) can add great value to any organization, they are still struggling to penetrate the IT industry today.
Sonian, which is one of the biggest email archiving companies offering cloud based solutions, studied* a large number of MSPs in a survey to better understand their challenges and trends. The participants include experts in sales, marketing, product management, and business development executives.
Based on the results, the following challenges and trends were observed:

Ever-Changing Needs

About 95% of the total participants agreed that their customer requirements are constantly changing. Thus, it can be hard for an average MSP to keep up with their requirements.
The survey revealed a common theme despite the diverse population. It confirmed that MSPs are very much interested in inking deals with partners who can provide great support for mutual success, and the survey also proved that the solutions provided must meet the ever-evolving needs of their customers, reduce the need for additional resources, and improve margins.
MSPs also have to upgrade their software products frequently to keep up with technology and to give their customers access to the most recent tech features, which can be quite an expensive affair if a company was to do all the upgrades on their own.

Becoming a Trustworthy Partner

For a company to partner with an MSP they must be willing to make a variety of changes. Thus, it is not hard to see why so many companies decide to keep the things the way they are, despite being aware of the drawbacks.
Although 95% of the participants agreed (68% agreed and 27% strongly agreed) that their partners are providing them with adequate resources to sell and support their products and services, making the partners comfortable initially is still a challenge.
Many firms turn to MSPs for cloud based online backup and disaster recovery, virtualization, and strong data protection features. This is why MSPs must do everything in their power to come off as a reliable partner for any business.

Creating Demand and Finding Partners

Although the popularity of cloud backup services is increasing every year, MSPs still have a long way to go. Many companies are still shying away from partnering with MSPs. This is clearly indicated by the fact that 77% of the survey participants chose “driving new business” as their main area of focus and concern.
One way to increase demand is to work on the marketing campaigns. The prospects must get a clear idea of what an MSP can bring to the table, and how they can improve ROI, because after all, that alone can nudge them in the right direction.
59% of the participants also said “finding go-to-market partners” is their main concern. A robust business is highly dependent on its partners. However, this problem can be easily tackled by maintaining full transparency with the partners and going an extra mile to let them know that their services are being appreciated.
While an MSP can be of great help to any company, small businesses can reap the benefits more that others as they have modest IT budgets. By teaming up with an MSP, small and medium businesses can use top-tier business products at affordable rates.
* Sonian Survey —

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Things You Should Review as an IT Manager Every Year

The job of an IT manager is tough, especially in this increasingly digitalized world. The entire responsibility of Information Services deployed in a company lies entirely with in the IT department and its manager(s). IT Managers have to take adaptive measures according to the new and emerging technologies, replace or upgrade the existing EOL software without disrupting the available budget, and not to mention hire and retain IT talent. This means, IT managers may face a fair share of challenges.

Maintaining a Strong Staff

Acquiring and retaining top-performing employees is a major problem today, and going forward, it wouldn’t seem to be offering any respite either. To ensure that the best talents stay within the company, and the ones who are performing poorly are let go sooner than later, managers need to buckle up and take control before it’s too late.
Various studies have shown that there has been a shift in the motivational factors that matter to the employees. Monetary perks, such as raise in salary or bonuses, etc. are no longer as efficient as they used to be. Instead, what matters more to the employees is the job comfort and a sense of purpose.
Many times talented employees want to switch jobs, but when no promotion or growing is not an option or they can’t get what they are seeking within their current companies, they leave and join another company. As an IT manager, you can prevent this from happening by reducing the communication gap between you and your employees. Do talk to all employees under your team on a one-to-one basis, whenever you get a chance. Get to know them better, and pay attention to their problems on an individual basis. It has been proven that when employees get personal attention and appreciation their direct managers and their executives, it can work as a powerful incentive.

SaaS Vs. Licensing

The SaaS model is growing at a rate of 15% to 20% every year, and it can easily take over more than 25% of the entire software market within the next 5 years. In fact, big companies such as Adobe have already embraced the SaaS model a full 100%. Thus, it makes sense to see how SaaS stacks up against the Licensing model for your business.

Advantages of SaaS:

  • No large upfront investments;
  • All data backed up to the cloud;
  • Best-in-class data security measures;
  • You always get to use the latest software versions;
  • Most software can be customized easily and quickly;
  • Software and data is accessible from anywhere securely;
  • Software regularly audited to meet compliance guidelines.

Transitioning from licensing to SaaS model has been difficult due to:

  • Reluctance to put company sensitive data on the web citing security;
  • You may not feel the need for transition when the exiting licensing model seems to work fine;
  • It is difficult to find a reliable MSP or other cloud service provider that can provide a high level of virtualization and data protection measures.


If your business goals are changing every year then consider this as a good sign. As new technologies are emerging, you need to stay sharp and adapt with time. That being said, conducting a yearly roundup is indeed a good way to go about it.

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​How to Migrate to Exchange 2016 Safely

On the surface Exchange 2016 may look exactly like Exchange 2013. However, there are several new features that have been added to this version while many have been removed as well. Of all these changes, the cloud functionality is certainly the most welcoming one. Now, you can collaborate with your team, share files, and events easily on the go.
Whether you are a seasoned Exchange administrator, or have just started using Exchange 2016 recently, you’ll find the information below useful.

Disaster Recovery Plan Testing

Migrating to a newer platform certainly has its benefits. Therefore, it is better to take a second look at your recovery plan. How confident are you with your data recovery plan? What if a server fails during the migration process, or the network goes down, due to power outage or server failure, even if briefly? Like it or not, things like these happen every day. Thus, you must proceed with caution. Make sure you recheck your disaster recovery plan and see if there are any vulnerabilities. Begin the migration process only when you are 100% confident.

Antivirus Exclusions

It is a good idea to configure any antivirus programs that are running on your Exchange servers to exclude certain file types, paths, and process. This will greatly reduce the server downtime and chances of errors during migration. For this purpose, you can use a powerful PowerShell script created by Paul Cunningham — ​ — that scans Exchange 2016 and produces a list of all the exclusions that follow MS recommendations.
Cunningham had originally created the script for Exchange 2013, but when Exchange 2016 was released, he updated it for the newer version. So, if you have already used the script before, you will be able to use it easily, for both the 2013 and 2016 versions are quite similar.

Public Folders Migration

Migrating public folders from one Exchange version to the next is no mean feat. Unless you are adept at using scripts and PowerShell commands it can be a real challenge.
One major change that’s noticeable in the new Exchange program is the replacement of Public Folders with mailboxes. While it has eliminated the need for public folder replication, you also have to learn a few new steps in the migration process.
Microsoft Technet — — has provided the directions for the same here that you can refer. However, make sure you are comfortable with using scripts before you begin. Also, it would a good idea to create a backup first so that if something goes wrong, you can restore your files easily.


The way how Microsoft has been refining and upgrading its Exchange programs is certainly commendable. However, unless you make yourself familiar with the changes and learn how to use PowerShell scripts, you can’t use the program to its full potential. Data Deposit Box is here to help you not only with your cloud backup and recovery needs, but also with your Exchange Server needs.

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​Security Features to Consider When Migrating to Hybrid Cloud

Recent trends suggest that Hybrid Cloud is the way to go. And why not? It allows you to make the most of your in-house IT resources with a robust public cloud system. You can also easily alternate workloads between both environments.
According to the research firm IDC, the global cloud market — which includes private, public and hybrid cloud systems — would cross $200 billion by 2018. This should give us an idea of the potential the technology has. However, before you jump in with both feet, it is imperative that you overcome the obstacles of data security first.

Security Expertise

Private cloud storage allows you to have full control on the data mobility and security. You can install and customize cloud security features according to your requirements, and have a peace of mind that everything is how it should be. Most importantly, you decide who should be assigned the task of network monitoring and preventing data breaches.
Finding the right Hybrid Cloud partner, who sees eye to eye and can offer the level of virtualization and security you are looking for, can be challenging. That being said, if you are patient and research well and look hard enough, you can eventually find the perfect match.

SLA Flexibility

Due to increasing popularity of Hybrid Cloud backup services, many of the top datacentre vendors have forayed into the technology. In fact, many fortune 500 companies have rolled out their own Hybrid clouds. However, despite being built on well-established technologies, you can’t always expect top performance and reliance from the cloud. The 2014 Microsoft’s Azure cloud service incident is a prime example of that, when an outage lasted for many hours and left organizations helpless.
It is important that you take Service Level Agreements (SLAs) very seriously when choosing a provider as your data is critical, and you need to be compliant to data protection rules.


When it comes to hybrid cloud security, organizations and vendors both share the responsibility. The latter are usually accountable for the following:

  • Network Security: Vendors can deploy the best security measures, like firewalls, anti-virus programs, etc. Plus, they must monitor the network 24/7 to detect intrusions and hacking attempts.
  • Virtualization Security: Apply security at VMM levels, ensuring optimized instances, system performance, and resources.
  • Application Security: Apart from monitoring access control, they also have to encrypt the data transferred across the network for security purposes. Proper measures have to be taken to prevent any leakage of unauthorized information.
  • System Security: Monitor files and folders for security and report if there is any issue, ensuring compliance.

While the vendor plays their part in creating a reliable cloud backup system, you as a client, should also need to implement best-in-class security policies that can protect your network environment and data from unauthorized access.


Hybrid cloud computing can be of great advantage if used properly. Otherwise, it could also lead to a disaster. Thus, choosing the right vendor or MSP is very important. Make sure you explain your short-term and long-term goals and state your expectations clearly to the vendor to see if they can fulfil your requirements. Insist on seeing the vendor’s certifications and its security procedures. Unless they convince you wholly and you feel very confident in the apps and systems presented to you, there is no reason to settle with them.
DDB would love to help you with your hybrid migration needs any time. Please contact us today.

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​How to Improve Your PC's Boot Time by Almost 50 Percent

If there is one thing that is highly characteristic of new PC systems, it is how fast they boot up when you turn them on. However, as weeks turn into months, you will start noticing that your PC doesn’t startup as fast as it used to be, and the annoyance increases with the increasing boot time. In fact, computers that take as long as full three minutes before finally displaying the desktop are fairly common.
If you are troubled by your PC’s slow boot time, then here are a few things you can do to improve the experience:

1. Change the BIOS Settings

Tweaking the default settings of BIOS can also reduce startup time. For instance, you can move the boot drive to the “First Boot Device” position in the menu. If there are other boot devices that you don’t use, such as CD, USB, etc. you can disable them as well. Enabling Fast Boot option also allows you to skip on several tests (mostly unnecessary) that your system runs at the time of booting.

2. Upgrade Your Operating System

If you are still using Windows 7, or god forbid Windows XP, then perhaps it is time to upgrade your system. While Windows 10 is an obvious choice to go for as it’s the latest OS released by Microsoft, if not that then you should at least upgrade to version 8.1. You will observe a huge difference in the system performance.

3. Install an SSD

This may not be the cheapest option on the list, but it sure is the most effective. Solid State Drives are much faster than your traditional hard drives. A number of benchmarks published show that by switching to an SSD alone, you can reduce the boot time by almost 50 percent.
Although SSD are indeed more powerful and faster than the typical drives, they can be quite expensive. Thus, instead of investing in a large capacity SSD, you can get a starter variant (120GB or 320GB perhaps, or 1TB), and make it the primary drive for your PC. While the data transfer rate will be largely unaffected this way, the boot time will surely improve.

4. Disable Startup Programs

Irrespective of whether you are using an SSD or not you can always benefit from disabling unwanted startup programs. These are the programs that the OS launches when you boot your computer. If many such programs are enabled, then the system can take a long time to start. Fortunately, disabling these programs is easy. All you have to do is launch the task manager and select “Startup” from the menu. Here you will find the list of the programs that are “enabled”. You can disable those you don’t need to use often, or don’t mind starting yourself later.
Depending on the number of programs and their startup impact you can easily save up to a minute or more on the boot time.
If all the above tricks won’t make a difference on the speed, we suggest that you replace the computer.

Other tricks which can boost the speed of your PC include:

  • Adding more RAM;
  • Disabling unused hardware;
  • Removing unnecessary fonts; and
  • Changing boot menu timeout values.

As far as your cloud backups are concerned, remember that if your computer is faster, your backup jobs could also be processed faster and get completed quickly, giving you more time to focus on other tasks.

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Why Networking Monitoring Tools are Important, and How to Pick One?

No matter what kind of business you are running, in order to keep pace with your competitors in today’s “connected” world, you will need a robust network that your customers, staff, and partners can rely upon.
Network monitoring allows you to minimize company downtime, and thus reduce costs. It is also useful in making the most of your network resources. After all, resources that are not used to their maximum potential are a plain waste of money.
With network monitoring, you can improve the existing network infrastructure in two manners: by optimizing resources and processes. Monitoring provides you a bird-eye view of your network, with which you can easily identify the nodes that are bearing the strain of the traffic, or hardware components that are failing, or broken links that need to be fixed.
With a good networking monitoring tool, you don’t have to spend time validating the network links manually, or check the hardware yourself in person. You get a dedicated interface with all the numbers and charts right in front of you to observe and learn from. Depending on your choice of program, you can even get automated notifications of potential problems.
Network monitoring tools are important for supplementing your network and data security. They can easily detect the source of malicious traffic, or attempts at data breaches, and even provide the recommendations for dealing with them.

How to Pick the Best Network Monitoring Tool for Your Business?

Given the importance of network monitoring tools, it is best to take your time when weighing the options. A lot of such tools are available for free, but if you are looking for something more catered towards businesses or professionals, then you might have to pay a subscription fee or buy a license.
Here are some of the factors that you must consider when choosing a network monitoring tool:

1. Features

While the main purpose of a network monitoring software is to monitor your network and help keeping it operational, your choice mustn’t be limited to that. Make sure the software you choose has support for scaling, in case your business grows in the future. It should also be able to monitor other elements of your infrastructure, such as the routers, servers, etc. Finally, it will be a good thing if it can support third-party add-ons.

2. Compatibility

What operating systems do you mainly use in your company? What kind of network protocols and security applications are being used? Questions like these will help you identify the right software which is fully compatible and works without any issues.

3. Level of Automation

Businesses don’t have enough staff to monitor their networks 24/7. Thus, automated alerting and remediation are some of the key features that you might want to look in a monitoring software. This will minimize the manpower requirement. The program should also be able to create daily reports and logs that your IT team can refer to if need be.
Data Deposit Box will always be available to help clients with not only cloud backup, data storage and recovery, but also with network monitoring needs.

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​Traditional Backup Or Disaster Recovery Solutions?

More and more businesses are embracing Data Recovery as a Service (DRaaS), as cloud solutions are trending. However, is it really the way to go? Let’s see how it holds up against the traditional backup methods.

Traditional DR Methods

Traditional DR methods typically use magnetic tapes or disks as the primary storage. However, since magnetic tapes are pretty much non-existent in today’s IT industry, we will consider just the magnetic disks, or the hard-drive disks here.

Daily Data Backup

In every data backup method, whether traditional or modern, it is important to backup your data on a daily basis. While backing up data on a daily basis is a challenge in itself, if and when needed, restoration could also pose difficulties. Depending on the size of the entire backup, full restoration can take hours. In some cases, problems may also emerge because the recovery environment must be identical to the backup environment.

Mirrored Physical Servers

Using mirrored servers is a much better option for going the traditional way. Every single change in the data on your side is mirrored to an off-site server. For instance, if you add a new entry on the database in your office, it will be copied to the database stored in the server.
While mirrored physical servers are a good option, both in terms of reliability and also in terms of time (as no restoration is required with them), their costs could be a bit higher. Not only you have to make a huge investment initially for buying decent hardware, cooling systems, and data mobility, and security systems, but also you will need to spend a portion of your monthly cashflow for meeting the operational and maintenance costs.

Cloud Based Data Recovery Methods

Cloud based data recovery methods are becoming popular for two big reasons- they are simpler, and they are inexpensive.
While there is nothing wrong having an in-house cloud system, you can enjoy even more benefits by partnering up with an MSP that specialises in cloud backup and disaster recovery services.


An experienced cloud service provider can provide you top-tier cloud backup solutions at affordable prices. Everything from IT standards compliance to data-breach protection, and business continuity to complete virtualization will be taken care of by them. With a major aspect of business, i.e. data protection, out of the list of things to worry about, you can focus your energy and time on other important areas.


While your current backup system is working fine, will it work for you when your data grows in a few years from now? As your business scales up, you will need to scale up your data recovery system, too. If you are using a cloud backup service for your data protection, then scalability is never a problem. In fact, you also get to enjoy upgraded security measures, as most service providers upgrade their hardware and software regularly.

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