Questions to ask backup providers

KineticD is committed to offering you the best cloud backup services, and your understanding of how we operate plays a big part in that commitment. You don’t want to just ask questions with any kind of service provider that you agree to work with, you’ve got to make sure that you ask the right questions in order to truly understand what you’re getting into and what you’re paying for.

1. Does the Service Provider Work the Same Way that You Do?

The relationship between you and your service provider is similar to a friendship or a relationship: in order for it to truly work the both of you have to be on the same wavelength and share similar qualities. For instance, will the service provider work to anticipate your needs or will they wait until you ask them to make certain changes, which may or may not hold you and your business back? Also, do you prefer to receive weekly, monthly or daily updates about the security of your data?

2. Does the Service Provider Have References?

Besides checking up on the provider’s reputation, you should also get in touch with their references. Checking references is a bit like performing a background check to get an idea of how the provider worked in the past and what kind of services you can expect. Ask references how the service provider handled problems, how quickly they respond to inquiries and concerns and if their backup services are truly worth the price.

3. How Does the Technology Program Work?

Even though you might not fully understand the ins and outs of the service provider’s technology, it’s good to ask about it anyway so that you can make sure that it’s compatible with whatever OS you use for your business. You want your data and information to be backed up seamlessly and in the same original format.

4. Where is the Data Center Located?

The physical location of the data center will play a big part in how secure your data is. If the data center is located in an area that is prone to flooding, there’s a very strong chance that you might lose your data the next time there’s a heavy rain in the area where the data center is housed. The same applies to data centers located in areas that are hotspots for earthquakes, extreme temperatures and crime.

5. Will Costs for Services Ever Change?

Besides asking how costs are determined, ask if costs will ever change. While it might be hard for service providers to pinpoint exactly when and how much their prices might change, they’ll more than likely be able to give you an inkling as to whether or not you should prepare for either more expensive or less expensive services in the future so that you can plan accordingly.

6. Are There Backups for the Cloud Backups?

What contingencies are in place with your service provider in the event that a disaster happens? Will your data be lost forever, or will your data be backed up on several data centers in several different locations?

7. What Type of Professionals Will Be Protecting and Backing Up Your Data?

Backup centers are only as good as the professionals who manage them. What credentials and professional training does the technical support team have? Is there a separate customer service department to deal with customers, or will the technical support division be speaking with you? The reason the last question is so important is that you want to speak with someone who can explain things in terms that you can understand.
Should you ever have any questions about our backup data software, don’t hesitate to contact KineticD

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